lozkays87 has worked for several years in the market research industry and has spoken with and listened to the experiences of hundreds, even thousands of customers of many different products and services across the world as well as the people who provide those services. Naturally this has inspired her to reflect on her own experiences as a customer and how she is made to feel as a result.

Based in London, she lives for travel and 2013 alone saw trips for both business and leisure to Sri Lanka, the Maldives, Dubai, Paris, Tel Aviv, Boston, New York, Los Angeles, Hong Kong and a trip around Australia as well as a few stops here and there around the UK.

All views and experiences belong to lozkays87 other than comments from readers.