Category Archives: infographics

Airports – the best place to people watch

We can’t deny that airports are strange places. They are worlds within our world, home to endless amounts of continuous activity. I enjoyed reading a blog post this weekend from Blue Sky which referenced an infographic produced by cheapflights.co.uk on 50 things to do when you’re stuck in an airport, and not just because I have a geeky love for infographics, but because people watching, one of my favourite activities, featured on the list.

With some of the busiest airports in the world such as Heathrow seeing an average of 191,200 passengers arrive and depart each day, we are guaranteed to see lots of different types of people from all over the world and many different walks of life passing through. Sometimes I just like to spend a moment taking it all in, looking around and watching the drama unfold. Because yes, with lots of strangers thrown into what can often be a time-pressured, unfamiliar and uncontrollable situation, drama is guaranteed.

Over the past few months I have witnessed husbands and wives having full blown rows, people racing through the airport upon hearing their flight’s final call and of course the increasing anxiety as fellow passengers wait for luggage to arrive at the carousel, turning to panic and rage when it failed to show. One of my favourite moments at an airport this year was waiting for a colleague to meet me at Heathrow Terminal 5. Our meeting point was in the arrivals area and whilst waiting I shared some of the beautiful moments that can only be experienced in arrivals – watching exhausted yet excited passengers emerge through the doors to be greeted by loving partners and eager family members…smiles, laughter, hugs and even tears. It was a heart warming 20 minutes and I could definitely see where the inspiration for certain scenes in the film Love Actually came from!

Moments like this have often made me think that working in an airport must be one of the most exciting jobs in the world. Front line staff inside airports must have endless stories to tell about their encounters with passengers, from the awkward and bizarre to the magical and even tear-jerking. Ex TSA agent turned writer Jason E Harrington documents in his blog Taking Sense Away some of the weird and wonderful things he witnessed whilst working at Chicago O’Hare’s airport from 2007-2013. My favourite of these is a term he coined the ‘baby-shower opt out’  which describes when a woman opts out of going through the scanner, ‘explaining that she is pregnant to the surprise of the friends she is traveling with, who shriek and yell and have an impromptu celebration.’

I am really looking forward to reading Jason’s book when it comes out and to witnessing many more of the unique moments that airport people watching has to offer on my upcoming trips.

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