Category Archives: television

Larry David’s take on the travel customer experience

I am a massive fan of Curb Your Enthusiasm. While some may find him irritating, I can’t help but think that Larry David’s experiences in hotels, restaurants and on aeroplanes beautifully capture some of the anxieties and inconsistencies we endure as customers of travel.

If, like me, you think Larry David hits the nail on the head, take a look at some of my favourite LD clips here:

Larry David on tipping a bellboy

Does a thorough tour of the room really deserve a $20 tip or is it an unnecessary waste of time?

Larry David on sticking to your cabin
The unwritten rules around sticking solely to toilet usage in your own cabin.

Larry David on how the chosen attire of other passengers can affect the in flight experience
How the hairy legs of the guy next to you can be a rather unpleasant distraction on board!

Larry David on sample abusers
How far is too far when it comes to ice cream samples?

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Airline humour

Air travel seems to provide rich material and fuel the laughter for many comical sketches. I guess this is largely down to the fact that flying still (despite some carriers providing what can seem like a bus service) feels strange and unnatural with so much potential for things to go wrong. The idea of being in a metal tube 40,000 feet in the air for several hours can be quite hard to contemplate – for me at least anyway. If we were meant to fly, surely we’d have been made with wings? Nevertheless that doesn’t stop me from going anywhere and trying my best to forget my fears and enjoy the experience of flying.

Bad and bizarre customer experience is often at the heart of any comedian’s work. I am a big fan of anything ‘comedy’ related so I was quite excited to discover a comedienne over the weekend (who has apparently been around for years) who goes by the name of Pam Ann. As you can probably tell, her sketches focus specifically on the flying experience, bringing to life the varied perceptions people have of different airlines in an amusing yet graphic way. Much of it is of course deeply exaggerated, but there are still some interesting underlying messages in her work around how people are made to feel by staff, based on her observations as a passenger.

Check out the following (though best not to if you are easily offended):

https://www.youtube.com/watch?v=kAgQR8Z_-KQ

https://www.youtube.com/watch?v=0JgKWguQ4P4

If you like what you see here is the link to her website to find tour dates. It looks like she’s going to be in London at the end of March…! http://pamann.com/

Another great pair of comedians who have also used the theme of flying and the unique customer experience we can encounter whilst in airports and on board as comedy fuel is David Walliams and Matt Lucas. Despite first hitting our screens a few years ago, their series Come Fly With Me will never get old, especially with episodes currently being re-aired on Sky and Netflix.

A couple of my favourite sketches:

https://www.youtube.com/watch?v=BOrhMcqx6vw

https://www.youtube.com/watch?v=zIJzfrrpyUQ

Enjoy and remember to keep your eye out for real life comedy gold whilst you’re travelling!